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Help with computer problem

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Gerinski View Drop Down
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Post Options Post Options   Quote Gerinski Quote  Post ReplyReply Direct Link To This Post Topic: Help with computer problem
    Posted: July 15 2013 at 11:36
After some google searching I did not find anything which helped so I'm posting here in case there are any computer wizards among you who can help.
Since a few days ago, whenever I open Google Chrome my PC crashes, the power stays on but I get the Black Screen Of Death. When I restart the computer it says 'the system has recovered from a serious error' and shows these error messages. I prefer not to send the error to Microsoft as some of my MS soft is not genuine (although Windows itself is).
 
 
 
 
I have tried:
 
- unistalling Chrome and re-installing
 
- system restore but it doesn't work, I have tried 3 different restore points and it always says 'your system can not be restored'
 
The problem persists which is a pain since I also have performance issues with IE.
Any ideas what could I try?
 
TX!
 
 
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Snow Dog View Drop Down
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Post Options Post Options   Quote Snow Dog Quote  Post ReplyReply Direct Link To This Post Posted: July 15 2013 at 12:18
System Restore is a pain. It never works for me either. Have you tried scanning you HD for errors?
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Post Options Post Options   Quote Gerinski Quote  Post ReplyReply Direct Link To This Post Posted: July 15 2013 at 13:03
Originally posted by Snow Dog

System Restore is a pain. It never works for me either. Have you tried scanning you HD for errors?
Ah yes, I forgot to mention it, I also did a Disk Check on the HD and it didn't return any errors.
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Post Options Post Options   Quote Snow Dog Quote  Post ReplyReply Direct Link To This Post Posted: July 15 2013 at 13:24
Originally posted by Gerinski

Originally posted by Snow Dog

System Restore is a pain. It never works for me either. Have you tried scanning you HD for errors?
Ah yes, I forgot to mention it, I also did a Disk Check on the HD and it didn't return any errors.

So if  you don't use chrome all computer functions are normal?
Coldness doth get away with the badness.
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Post Options Post Options   Quote Gerinski Quote  Post ReplyReply Direct Link To This Post Posted: July 15 2013 at 15:05
Originally posted by Snow Dog

Originally posted by Gerinski

Originally posted by Snow Dog

System Restore is a pain. It never works for me either. Have you tried scanning you HD for errors?
Ah yes, I forgot to mention it, I also did a Disk Check on the HD and it didn't return any errors.

So if  you don't use chrome all computer functions are normal?
Yes, as long as I don't use Chrome everything is fine.
BTW, as long as I can tell it's not because I installed any new hardware or software, I didn't consciously install anything lately.

Edited by Gerinski - July 15 2013 at 15:09
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Post Options Post Options   Quote Padraic Quote  Post ReplyReply Direct Link To This Post Posted: July 15 2013 at 15:12
Try deleting those files.

Also some googling using those filenames might yield an answer for you.
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Post Options Post Options   Quote Gerinski Quote  Post ReplyReply Direct Link To This Post Posted: July 15 2013 at 15:16
Originally posted by Padraic

Try deleting those files.

Also some googling using those filenames might yield an answer for you.
Thanks, I already tried both with no success so far Cry
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Post Options Post Options   Quote Padraic Quote  Post ReplyReply Direct Link To This Post Posted: July 15 2013 at 15:22

KERNEL_MODE_EXCEPTION_NOT_HANDLED

STOP: 0x0000008E

 
 Description 
   
 

The processor identified a problem, but Windows was unable to deal with it.

This problem can appear when one of these issues occurs:

  • Low disk space in the primary system drive
  • A driver bug (which may be identified in the message).
  • Video adapter problems
  • A BIOS bug
  • BIOS caching or shadowing
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Post Options Post Options   Quote Gerinski Quote  Post ReplyReply Direct Link To This Post Posted: July 15 2013 at 15:40
Originally posted by Padraic

KERNEL_MODE_EXCEPTION_NOT_HANDLED

STOP: 0x0000008E

 
  Description  
     
 

The processor identified a problem, but Windows was unable to deal with it.

This problem can appear when one of these issues occurs:

  • Low disk space in the primary system drive
  • A driver bug (which may be identified in the message).
  • Video adapter problems
  • A BIOS bug
  • BIOS caching or shadowing
Thanks. i still have 18 GB free on my HD, I'l try to free some more but I doubt that's the root cause. As for the other options I have no idea how to check them / eventually solve them Unhappy
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Post Options Post Options   Quote Dean Quote  Post ReplyReply Direct Link To This Post Posted: July 15 2013 at 16:16
The Error Code is a general "I give up" code, basically it's saying Windows doesn't know what to do.
 
Those two temp files are part of the MS data collection that gets sent with the report if you click the butto, they are not the cause of the problem.
 
 
If a restore point cannot be restored then I suspect a virus, possibly a root kit - the only safe way of recovering from a root kit is to reinstall the OS.
 
 


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Post Options Post Options   Quote Gerinski Quote  Post ReplyReply Direct Link To This Post Posted: July 16 2013 at 06:01
I think I fixed it Smile
I found a great small application for reading the dump files (saving you from the nightmare which is the official MS debugging process) http://www.softpedia.com/get/System/Back-Up-and-Recovery/BlueScreenView.shtml
and the dump file showed that there was a conflict with a driver used by a program I rarely use. Uninstalled the program and driver, reboot, and so far it didn't crash again.
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Post Options Post Options   Quote Snow Dog Quote  Post ReplyReply Direct Link To This Post Posted: July 16 2013 at 06:28
Happy for you.
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Post Options Post Options   Quote Padraic Quote  Post ReplyReply Direct Link To This Post Posted: July 16 2013 at 09:01
Originally posted by Gerinski

I think I fixed it Smile
I found a great small application for reading the dump files (saving you from the nightmare which is the official MS debugging process) http://www.softpedia.com/get/System/Back-Up-and-Recovery/BlueScreenView.shtml
and the dump file showed that there was a conflict with a driver used by a program I rarely use. Uninstalled the program and driver, reboot, and so far it didn't crash again.

Glad you solved it.  Figured it was a driver problem, that was what most people getting this error encountered.
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Post Options Post Options   Quote dr wu23 Quote  Post ReplyReply Direct Link To This Post Posted: July 16 2013 at 10:30
I've been getting the dreaded blue screen error message on and off the last few days also and I use IE......it says an error is causing a crash scenario and then restarts my computer.....it seems fine after that and I have run MacAfee and general windows check and it says there are no problems.
It seems to happen only when I'm using  Prog Archives and hasn't happened on other web sites...yet.
Confused
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Gerinski View Drop Down
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Post Options Post Options   Quote Gerinski Quote  Post ReplyReply Direct Link To This Post Posted: July 16 2013 at 11:19
Originally posted by dr wu23

I've been getting the dreaded blue screen error message on and off the last few days also and I use IE......it says an error is causing a crash scenario and then restarts my computer.....it seems fine after that and I have run MacAfee and general windows check and it says there are no problems.
It seems to happen only when I'm using  Prog Archives and hasn't happened on other web sites...yet.
Confused
Go to the link I posted and download the BlueScreenView program (it's free). When you start it it will scan you system and show you the dump files you have (.dmp). Click on the newest one and 'properties', it will tell you what caused the crash (at least for me it was very clear, it said crash was due to driver stdriver32.sys) and the software related to that driver (in my case it was an audio recorder). Then unistall the software and delete the driver from your HD, reboot and hopefully that will solve your problem, at least it did for me.
Another useful utility is this Autorun which shows which processes are automatically loaded when you start up your computer, when you open it it will scan the autorun processes, then in the 'drivers' tab you can make sure that the conflicting driver (if that was the problem) is not active.
Hope you can fix it with this help.


Edited by Gerinski - July 16 2013 at 11:20
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Post Options Post Options   Quote infocat Quote  Post ReplyReply Direct Link To This Post Posted: July 16 2013 at 23:53
Hmm, must of my dumps point to ntoskrnl.exe.  Pretty sure I don't want to remove that one!!  Tongue
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Post Options Post Options   Quote Gerinski Quote  Post ReplyReply Direct Link To This Post Posted: July 17 2013 at 04:54
Of course before uninstalling or deleting anything make a restore point and search a bit to make sure that it's something that you can delete without harm Tongue

If we don't hear anymore from Dr Wu maybe he crashed completely his computer by following my advice Embarrassed LOL


Edited by Gerinski - July 17 2013 at 04:56
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Post Options Post Options   Quote Dean Quote  Post ReplyReply Direct Link To This Post Posted: July 17 2013 at 04:58
...assuming restore points are working Wink


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Gerinski View Drop Down
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Post Options Post Options   Quote Gerinski Quote  Post ReplyReply Direct Link To This Post Posted: July 17 2013 at 05:13
Originally posted by Dean

...assuming restore points are working Wink
About my system restore not working, I later realised that one of things I did when first trying to fix the problem was to free up HD space by disk cleanup, and one of the optional tasks is clearing all restore points except for the last one. I'm not totally sure but it could be that I ran that option as well and that's why system restore didn't work. I don't know, the problem seems fixed so I didn't dare to try restore anymore.
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Post Options Post Options   Quote Dean Quote  Post ReplyReply Direct Link To This Post Posted: July 17 2013 at 05:40
Originally posted by Gerinski

Originally posted by Dean

...assuming restore points are working Wink
About my system restore not working, I later realised that one of things I did when first trying to fix the problem was to free up HD space by disk cleanup, and one of the optional tasks is clearing all restore points except for the last one. I'm not totally sure but it could be that I ran that option as well and that's why system restore didn't work. I don't know, the problem seems fixed so I didn't dare to try restore anymore.
That's a valid and reasnable explanation. Over the past year I've seen several infected PCs where restore points have been maliciously disabled by the root kit virus - when given limited information I tend to assume the worse outcome and work backwards.


If you cannot be wise, pretend to be someone who is wise and then just behave like they would - Neil Gaiman
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