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Jim Garten View Drop Down
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Direct Link To This Post Topic: Norton Virus Definitions
    Posted: December 29 2006 at 13:23
Hi guys, need some help -

For weeks now, our Norton Antivirus 2003 (which we renewed about 3 months ago) has been pestering us with messages stating our virus definitions are out of date.

Problem being, whenever we try to run LiveUpdate, all seems well until we get the following message:

"The following updates have been aborted:

Norton AntiVirus Virus Definitions has 1 aborted update(s).
Reason:

LU1875: This update failed during its preprocessing welcome text phase"


Attemps to contact Norton or Symantec have met with silence...

Advice? Help?

Jon Lord 1941 - 2012
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Direct Link To This Post Posted: December 29 2006 at 13:26
Those Norton guys. This is why I abandoned Norton in favourof the superior and free, AVG.

Sorry I can't help.


Edited by Snow Dog - January 03 2007 at 06:32
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Direct Link To This Post Posted: December 29 2006 at 13:26
uninstall it, then try to install and update again ... maybe one of the updates crashed and left the system in an insconsistent state.
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Direct Link To This Post Posted: December 29 2006 at 13:32
Coldness doth get away with the badness.
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Direct Link To This Post Posted: December 29 2006 at 13:38
^ ok, it always pays to google for the error message text.Thumbs Up
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Direct Link To This Post Posted: December 29 2006 at 13:40
Originally posted by MikeEnRegalia MikeEnRegalia wrote:

^ ok, it always pays to google for the error message text.Thumbs Up


Its helped me out more times than I care to mention.Embarrassed
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Direct Link To This Post Posted: January 02 2007 at 03:34
Originally posted by Snow Dog Snow Dog wrote:

Try thishttp://service1.symantec.com/support/sharedtech.nsf/docid/2005102616174713?Open&src=tranus_con_br


Many thanks, SD - I shall try this later (I'm at work at the moment)
    

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Direct Link To This Post Posted: January 03 2007 at 06:31
Any luck?
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Direct Link To This Post Posted: January 03 2007 at 06:40
Originally posted by Snow Dog Snow Dog wrote:

Those Norton guys. This is why I abandoned Norton in favourof the superior and free, AVG.


Too bad this service (which I have used for years) will no longer be free from mid Jan onwards... Cry
Blog this:
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Direct Link To This Post Posted: January 03 2007 at 06:52
Originally posted by Dragon Phoenix Dragon Phoenix wrote:

Originally posted by Snow Dog Snow Dog wrote:

Those Norton guys. This is why I abandoned Norton in favourof the superior and free, AVG.


Too bad this service (which I have used for years) will no longer be free from mid Jan onwards... Cry


What? AVG?Shocked
Coldness doth get away with the badness.
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Direct Link To This Post Posted: January 03 2007 at 07:29
Yup. Don;t you get their messages every time you start up the computer?
Blog this:
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Direct Link To This Post Posted: January 03 2007 at 07:40
Originally posted by Dragon Phoenix Dragon Phoenix wrote:

Yup. Don;t you get their messages every time you start up the computer?


No, just updates.
Coldness doth get away with the badness.
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Direct Link To This Post Posted: January 03 2007 at 08:26
Originally posted by Snow Dog Snow Dog wrote:

Originally posted by Dragon Phoenix Dragon Phoenix wrote:

Originally posted by Snow Dog Snow Dog wrote:

Those Norton guys. This is why I abandoned Norton in favourof the superior and free, AVG.


Too bad this service (which I have used for years) will no longer be free from mid Jan onwards... Cry


What? AVG?Shocked


I switched from AVG to Avast! about 3 years ago. They will remain free for now.
Even prog is rooted in the blues, at some point...
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Direct Link To This Post Posted: January 03 2007 at 08:29
Originally posted by Angelo Angelo wrote:

Originally posted by Snow Dog Snow Dog wrote:

Originally posted by Dragon Phoenix Dragon Phoenix wrote:

Originally posted by Snow Dog Snow Dog wrote:

Those Norton guys. This is why I abandoned Norton in favourof the superior and free, AVG.


Too bad this service (which I have used for years) will no longer be free from mid Jan onwards... Cry


What? AVG?Shocked


I switched from AVG to Avast! about 3 years ago. They will remain free for now.


Thanks for the tip.Wink
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Direct Link To This Post Posted: January 05 2007 at 20:37
If you want the perfect tip, you gotta pay, sorry, but if I told it out everywhere, who would need it anywhere.

Depending on how experiensed you are with security programs, I advice you to do as said, and just plainly uninstall it and install it again. I've seen this a lot of times, it's a Norton failure, see the link someone gave.

Ok, so I was lying, that's not the best alternative. The best is to uninstall it and change to a freeware package like Antivir + zonealarm, because as it is, Norton is not that reliable, and by that I mean, sure it makes you secure, but doesn't really like anyone or anything.


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I still think the database needs search by country! I need it
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Direct Link To This Post Posted: January 07 2007 at 12:45
Originally posted by Snow Dog Snow Dog wrote:

Any luck?


All sorted now, thanks. I took the advice & completely uninstalled Norton, then reinstalled from scratch - now (touch wood) all seems to be working well.

Many thanks for the assistance

Jon Lord 1941 - 2012
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Direct Link To This Post Posted: January 10 2007 at 18:53
Originally posted by Dragon Phoenix Dragon Phoenix wrote:

Yup. Don;t you get their messages every time you start up the computer?

    I think Grisoft are quite guilty of making it look like you can't get it for free, when in reality you just have to download a new build of the main executable. I may be wrong, though.
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